Xcite Monthly Direct Debit: First Membership instalment and joining fee paid in advance when applying for membership using one of the following payments methods: Cash or Credit/Debit card. Monthly instalments will be made on the 1st of each calendar month on a rolling Direct Debit system.
Xcite Annual Payment: When applying for an Annual Subscription the full 12 months plus joining fee will be payable in advance. Annual Subscriptions are non-refundable. The following payment methods are acceptable Cash or Credit/Debit Card.
WLL and Xcite Pay-Per-Visit: Customers can pay for facilities and service as they visit, or in advance of their visit, via pre-booking using the following payment methods: Cash or Credit/Debit Card.
Xcite Active: (26-64yrs) Includes use of the Gym, in-venue Fitness Classes, Swimming, Sauna and Steam Rooms, at any Xcite West Lothian Leisure venue during normal opening hours. Does not include Adult Swim Lessons.
Xcite Active+: (26-64yrs) Includes use of Gym, in-venue Fitness Classes, Swimming, Sauna, Steam Rooms, Racquet Sports and Adult Swim Lessons at any West Lothian Leisure Xcite venue during normal opening hours. Plus: access to Golf at Xcite Bathgate and Polkemmet Golf and Driving Range, and Xcite Online on-demand fitness classes.
Xcite Active 65+:(65yrs+) Includes use of Gym, in-venue Fitness Classes, Swimming, Sauna, Steam Rooms, Racquet Sports and Adult Swim Lessons at any West Lothian Leisure Xcite venue during normal opening hours. Plus: access to Golf at Xcite Bathgate and Polkemmet Golf and Driving Range, and Xcite Online on-demand fitness classes. Proof of age is required.
Xcite Young Adult: (16yrs-25yrs) Includes use of Gym, in-venue Fitness Classes, Swimming, Sauna, Steam Rooms and Racquet Sports at any Xcite West Lothian Leisure venue during normal opening hours. Plus: access to Golf at Xcite Bathgate. Proof of age is required.
Xcite New Gen: (0-17yrs) Includes use of Gym for 12yrs+, Swim and Racquet Sports at any Xcite West Lothian Leisure venue during normal opening hours. Proof of age must be provided. New Gen gym session timetable applies to gym access.
Xcite Academy: (0-17yrs) includes one coaching activity from our Coaching Programme. Current Coaching Activities include Learn 2 Swim, Gymnastics, Football, Golf and Hockey. Proof of age must be provided. Note this is a coaching only membership and does not include any other activities such as public swimming, racquet sports or soft play.
Xcite Academy+: (0-17yrs) includes access to full range of coaching activities from our Coaching Programme. Current Coaching Activities include Learn 2 Swim, Gymnastics, Football, Golf and Hockey. This membership option also includes public access to Gym (12yrs+), Swimming, and Soft Play. Proof of age must be provided. New Gen gym session timetable applies to gym access.
Xcite Online: (16yrs+). Access to all online, on-demand fitness class via the Xcite Online platform.
Xcite Golf: Includes unlimited access to Golf at Polkemmet Golf Course, and Golf at Balbardie Park situated at Xcite Bathgate.
Xcite Corporate Includes same access as Xcite Active+ Membership, except from Adult Swim Lessons.
Access Xcite: Adults will have same level access as Xcite Active+ Membership. 65yrs+ will have same access as Xcite Wellness Membership. Under 18yrs will have access to Xcite Academy+ Membership.
Registered User: Customers must be registered with West Lothian Leisure to make any bookings for services. Payment for these services must be made at the time of booking. Children under 16yrs are not permitted to make phone or online bookings when payment is required without the bill payer’s permission. Pay-per-visit single activity booking payments are non-refundable once a booking is made and payment is received. You can transfer your pay- per-visit booking if notify us of your cancellation 24hrs prior to your activity booking start time by contact reception. Note transferred booking must be within 7 days of original booking. Holiday Activity Courses are non-refundable or transferable.
1. Membership, administration or booking fees are non-refundable, unless in circumstances where West Lothian Leisure is found to be in breach of contract.
2. All memberships are a legally binding contract between the applicant and West Lothian Leisure and represent a commitment to pay all monthly payment fees. It is the member’s responsibility to ensure that all monthly membership fees are paid in full and on time.
3. West Lothian Leisure reserves the right to refuse any application for membership or registration if there are believed to be reasonable grounds to do so.
4. Membership cards are issued to all members and registered users at their first visit and must be used to gain entry every time a visit is made.
5. Membership and registered user cards (ID and PIN) are not transferable and use by any person other than by the member will result in the cancellation of that membership with no refund. Your photo will be taken at reception and stored against your card info for proof of identity.
6. As a member you will be required to comply with the rules relating to the use of the venue(s), all core products and activities.
7. West Lothian Leisure reserves the right to immediately cancel, or suspend for a period, any membership, or access through registered use without refund, if there are believed to be reasonable grounds to do so.
8. Xcite Membership activity sports bookings are restricted to one booking of an activity per day especially during busy times within all Xcite Venues. This ensures all members have a fair opportunity to participate in their chosen activity.
9. Where a replacement Technogym key/band/sticker is required then the cost of the new key/band/sticker will be the responsibility of the individual member/registered user who owns the key/band/sticker.
10. From time-to-time West Lothian Leisure may have to make changes to the membership and registration options or terms and conditions and reserve the right to do this. Any such changes will take effect when advertised on our website. An up-to-date version of the General Terms and Conditions will be available to read on our website and at each venue.
11. West Lothian Leisure reserves the right to review monthly membership fees at its discretion and Direct Debit payments may increase or decrease accordingly. We will give you at least 14 days notice of any proposed increase or decrease, and you will have the right to cancel your membership. If we do not hear from you, we deem that you have accepted the price change. We will notify you by email on any updates to your membership, it is your responsibility to make sure we have your correct and up-to-date email address. We are not responsible for how your email inbox filters our emails. If you do not supply us with an email, you may miss out on important updates regarding your membership. You can update your email address at reception or by signing into your online account using your ID and PIN.
12. West Lothian Leisure reserves the right to regularly review pay-per-visit prices at its discretion and admission payments for pay-per-play may increase or decrease accordingly. We will give 14 days general notice on our website of any proposed price change.
13. Sometimes there are matters beyond our control which affect our services and may result in venues or services being unavailable for a limited time. All activities and venues that members are entitled to participate in, or use are, therefore, subject to availability. Please note that your Xcite membership entitles you to use all Xcite venues so should your regular venue be unavailable there may be another option nearby.
14. If you wish to cancel your monthly membership you are required to notify us giving a full calendar months’ notice in advance by completing a submitted membership cancellation form available on our website. Please note a cut-off date for cancellation that month will be detailed on the cancellation webpage. Your membership will continue to be live for the following calendar month up until the last day of that month. You will receive confirmation of your cancelled membership within 5 working days. This does not apply to Xcite Online Membership.
15. Annual Memberships are non-refundable.
16. Unless specifically stated in any promotion existing members are not eligible to apply for promotional offers.
17. To be eligible for any new membership offer you must not have been a member within the last 31 days.
18. Membership and registration does not include the use of lockers; these are available for use for a small nominal charge or deposit.
19. Xcite Online 7-day money back guarantee offer. If you wish to cancel your Xcite Online membership within 7 days of taking it out, then you’ll be eligible for a refund of your payment under our 7-day money back offer. You will only be eligible for this if you cancel your membership via our online cancellation form.
20. Sometimes there are matters beyond our control which effect our service and may result in Xcite Venues or the Kids Coaching Programme being unavailable for a limited period of time. All activities and services are therefore subject to availability. Xcite West Lothian Leisure has taken this into consideration and will guarantee a minimum 44 lessons a year and has based the monthly payment structure on a 44 lesson format. The coaching programme operates for 48 weeks of the year so you may receive up to 4 lessons free of charge. From time to time a coaching lesson may be removed from the programme and while every effort will be made to accommodate you in another lesson we cannot guarantee that the lesson will be on the same day and time.
21. From time to time a coaching lesson may be removed from the programme and while every effort will be made to accommodate you in another lesson, we cannot guarantee that the lesson will be on the same day and time.
22. Customers are able to freeze their Xcite membership for up to a period of 3 months at a time, providing it meets with our freeze request criteria. More information can be found here. Notification to process a freeze request must be received prior to the 21st of the month to ensure the freeze can be processed from the 1st of the following month. If you request to cancel your membership while it is frozen, one further months payment will be charged.
23. Xcite Online and Xcite Golf memberships are not included in any promotional membership campaigns.
24. By using our services you are accepting and consenting to the practices described in our Privacy Policy. Please visit www.westlothianleisure.com for full details.
Xcite Premier: (25yrs-59yrs) Includes use of the gym, fitness classes, swimming, sauna & steam room, badminton, squash, short tennis, tennis, table tennis, golf, and indoor bowling activities at any West Lothian Leisure Xcite venues during normal opening hours.
Xcite Gold: (25yrs-59yrs) Includes use of gym, swimming, sauna & steam room, badminton, squash, short tennis, tennis, table tennis, golf, and indoor bowling activities at any West Lothian Leisure Xcite venues during normal opening hours.
Xcite Silver: (25yrs-59yrs) This membership is not valid to new members joining after 1 April 2020. Those who remain on a Silver Membership level will have access to the use of gym, swimming, sauna & steam room, badminton, squash, short tennis, tennis, table tennis, golf, and indoor bowling activities at any West Lothian Leisure Xcite venues between Opening Time - 4.30pm, Monday to Friday.
Xcite POL: (60yrs+) Includes use of the gym, fitness classes, swimming, sauna & steam room, badminton, squash, short tennis, tennis, table tennis, golf, and indoor bowling activities at any West Lothian Leisure Xcite venues during normal opening hours. Proof of age must be provided.
Xcite Student: (25yrs-59yrs) Includes use of the gym, fitness classes, swimming, sauna & steam room, badminton, squash, short tennis, tennis, table tennis, golf, and indoor bowling activities at any West Lothian Leisure Xcite venues during normal opening hours. Available to all students enrolled in further education. Proof of study is required: student card, course enrolment confirmation letter or receipt for course fees.
Xcite Young Adult: (16yrs-24yrs) Includes use of the gym, fitness classes, swimming, sauna & steam room, badminton, squash, short tennis, tennis, table tennis, golf, and indoor bowling activities at any West Lothian Leisure Xcite venues during normal opening hours. Proof of age must be provided.
Xcite Junior: (0yrs-15yrs) Those who remain on a Junior Membership level will have access to Teentone, Swimming, Learn 2 Swim, Rookie Lifeguard, Beach Parties, Racquet Sports, Golf at Xcite Bathgate, Indoor Bowling, Soft Play, and Supervised Soft Play, at any West Lothian Leisure Xcite venues. Coached Courses & Learn 2 Swim are restricted to one per member per block/per week. Activities may be age restricted. Pool Rules apply. Proof of age must be provided. Junior Members get 10% off Xcite Birthday Party Bookings.
U18yrs Fitness Membership: (0-17yrs) Includes use of gym for 12yrs+, swimming and racquet sports at any West Lothian Leisure Xcite venues during normal opening hours. Proof of age must be provided.
Single Coaching Membership: (0-17yrs) includes one coaching activity from our Coaching Programme. Current Coaching Activities include Learn 2 Swim, Gymnastics, Football, Golf and Hockey. Proof of age must be provided. Note this is a coaching only membership and does not include any other activities such as public swimming or racquet sports.
Multiple Coaching Membership: (0-17yrs) includes multiple coaching activities from our Coaching Programme. Current Coaching Activities include Learn 2 Swim, Gymnastics, Football, Golf and Hockey. This membership option also includes access to Gym (12yrs+), Swimming, Racquet Sports, Born to Move and Soft Play. Proof of age must be provided.
Xcite Active 12 Month Contract: Any memberships which clearly specify a 12 month minimum contract period means members are committed to 12 monthly payments and the membership cannot be cancelled within a 12 month period from when membership commenced.
