Job Description – Modern Apprentice IT Support Analyst
Department: |
Corporate Services |
Reports to: |
Senior Support Analyst |
Contacts: |
Internal: All staff External: 3rd Party IT Support and Communication Companies, |
Based at: |
Head Office |
Job Purpose – overview
Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health, and physical activity.
Your role is to provide operational and technical support for assigned information and communication technology systems.
Core Accountabilities & Responsibilities
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The above list is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management. |
Essential Qualifications, Experience and Skills
- Ability to demonstrate the core competencies.
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Desirable Qualifications, Experience and Skills
- Active interest in IT systems.
- Current valid driving license [and use of a vehicle].
Job Dimensions
- Part of the job requires providing support on site at different locations.
Core organisational competencies.
Service delivery Champions the service, focusing on individual customer’s needs and responding with service that surpasses their expectations. |
Honesty and integrity Being truthful, keeping promises and commitments and making ethical decisions. |
Respect for equality and diversity Understanding others’ behaviours and culture and treating everyone fairly. |
Personal effectiveness Personal responsibility for making things happen – being accountable for your own actions. |
Additional information
- This post is subject to a basic check from Disclosure Scotland.
- Required to work flexibly with some evening and weekend working.
- You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.